73-IFB-00774

It is the intent of the Western Carolina University Police Department to secure a comprehensive service/maintenance agreement with an authorized Motorola Service Provider/Center, located within 100 miles of the University with a response time within two hours. The service agreement will cover labor/service on programming, configuration, and equipment that is part of the campus wide radio system. Service agreement will include standard service for non-emergency routine maintenance and repair, 24/7/365 emergency support, and a bi-weekly (every other week) site visit to address repair and upgrading issues and pick-up radios for repair. Costs associated with hardware, cabling, parts replacements for equipment that are no longer covered by manufacture warranty will be the responsibility of Western Carolina University. Service provider will coordinate hardware replacements with Western Carolina University on an as needed basis. All installations will meet or exceed the requirements of the North Carolina Building Codes along with project specific University requirements.