When is bid RFB-109 due?

RFB for Five9 Cloud Contact Center Services closes on August 24, 2026. Full bid dates, pre-bid meeting date, and posting date are shown on the bid detail page.

How do I submit a response to solicitation RFB-109?

Responses are submitted to New York City through their procurement portal (NYC Open Data). Opens on NYC Open Data. Solicitation data is fully public. Access the original posting via the "View Original Posting" link on this page.

Who is the contact for bid RFB-109?

The point of contact at New York City is Kathleen Nolan — procurement@metroplus.org — (212) 908-8730.

Closed Other Information Technology NY

RFB for Five9 Cloud Contact Center Services

New York City

What is bid RFB-109? New York City is soliciting OTHER for information technology in New York. Due date: Aug 24, 2026.

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LocationNew York, New York

PostedAug 7, 2026

View Original Posting NYC Open Data

🔓 Direct access Opens on NYC Open Data. Solicitation data is fully public.

Description

MetroPlus is seeking qualified sellers/resellers to provide Five9 cloud contact center licensing and associated support services, including Verint Workforce Management integration. IT vendors with expertise in cloud-based customer engagement solutions are needed.

MetroPlus is seeking qualified sellers/resellers capable of providing the required Five9 licensing and associated support services. MetroPlus will leverage its existing strategic relationship with Five9 and build upon its current Intelligent Virtual Agent (IVA) investment to create a more integrated and cloud-based customer engagement environment. The target solution consists of the Five9 Virtual Contact Center platform, including bundled licensing and required add-on functionality for Verint Workforce Management (WFM) integration. MetroPlus seeks a best-value solution that combines competitive pricing with proven Five9 expertise, strong service delivery capabilities, and innovative approaches that support long-term business and operational objectives.